If you have forgotten your permanent password, you can set a new password via the login area.
Procedure
Go to our web application www.app.echo-charlie.app or open the mobile app.
Click on the “Forgot password?”(2) button in the “Log in user”(1) tab.
Then enter your e-mail address (3) in the new window and click on “Reset password”(4).
You should now receive an email with your reset code after a few seconds. Enter this code in the ” Reset code”(5), set a new password(6) and confirm this password again (7). Finally, click on “Save password”(8).
The password must be at least 8 characters long and at least 1 upper case letter, 1 lower case letter and 1 special character.
You have now successfully reset your password and can log in on all devices with your new password.
Troubleshooting
If you have not received an email with a reset code, this may be for the following reasons:
- Email has landed in spam: Check the spam folder of your mail program
- Email address entered incorrectly: Make sure that you have entered the email address correctly.
- Email address not linked to your account: Make sure you are using the email address linked to your “echo charlie” account. To do this, search for your correspondence address in past email conversations with “echo charlie”.
If none of the above solutions work or you have other difficulties, please contact our support team.
